Terms and Conditions

 

  • Guests must not create noise which is offensive to occupiers of neighboring properties

  • This property is a dual residence with no share spaces. Excl. Carport and stairs to the property

  • Guests are responsible for ensuring that visitors comply with the House Rules.

  • The price charged is for domestic use and for the number of guests stated only.

  • Whenever you are absent from the Property, close all windows/doors to maintain security and prevent rain & water damage.

  • Smoking is not permitted indoors, please smoke outside, use ashtrays. Do not dispose of butts into gardens.

  • Pets authorization req by the owners and at their discretion prior to confirmation.  

  • No pets on furniture, beds if pet furor smell found on bedding new linen will have to be purchased at guests cost, shower. or left unattended at any time,  pet sitters will be called at guest cost

  • Damages and breakages must be reported as soon as possible. All damages will be paid for in full.

  • Keys that are not at the property on your departure will be charged $180 fee.

  • Owners reserve the right to terminate permission to occupy to evict from the Property, Guests/Visitors who refuse to follow these House Rules or who cause a nuisance.

     CC required dfor bond prior to entry similar to Hotel. all damages to be paid in full

Covid Policy

  • This booking has a Strict Non refundable Cancellation Policy

  • Cancellation if caused by the client. All money paid is not refundable unless the house is re-let for the entire period.

  • We will work with you to have the property rebooked for the entire time.

  • If a refund is made, due to the property being booked a $100 cancellation fee will apply. 

  • The refund will be paid after the final stay date. Please consider domestic travel insurance.

Reservations made after 14 March 2020

 

  • Reservations for stays made after 14 March 2020 will not be covered under our extenuating circumstances policy,

  • Except where the guest or the host is currently sick with COVID-19. COVID-19

  • Related circumstances not covered include:

  • Transportation disruptions and cancellations; travel advisories and restrictions; health advisories and quarantines; changes to applicable law; and other government mandates

  • Like evacuation orders, border closures, prohibitions on short-term rentals and shelter-in-place requirements. The host’s cancellation policy will apply as usual.

  • Our extenuating circumstances policy is intended to protect guests and hosts from unforeseen circumstances that arise after booking.

  • After the declaration of COVID-19 as a global pandemic by the World Health Organization, the extenuating circumstances policy no longer applies because COVID-19 and its consequences are no longer unforeseen or unexpected.

  • Please review the cancellation policy when booking and consider choosing an option that provides flexibility.

Covid Cancellation 

 

  • Terms and conditions as Per Bella Vista on Nara, and in some cases consumers might not be entitled to a full, or any, refund of their booking.

  • We will try to relet, re-book, for 12 months rather than refunds for cancelled bookings.